Service Level Agreement (SLA)
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Service Level Agreement (SLA)
SLA
Angage Service Level Agreement
Our commitment to platform reliability and service availability.
Service Availability
Angage aims to maintain a platform uptime of 95% or greater excluding scheduled maintenance.
Maintenance
Scheduled maintenance may occur periodically to improve system stability and security.
Incident Response
Critical incidents addressed within 24 hours
High priority incidents addressed within 48 hours
Support
Customers may contact support via email or support channels available within the platform.